From here on out I’m going to look at the most common elements of a CSMs variable compensation plan 🎯, give you some pro’s 👍 and con’s 👎

Here are 4 ‘laws’ which knit nicely together in explaining a perspective of Customer Success as a business function and discipline.

There are 3 key moments along the customer journey where it makes sense to introduce a CSM; Pre-Sale, Point of Sale, or Go-Live.