When Customer Success professionals meet one of the first discussion topics will be "so what flavour of Customer Success do you do?" or in other words, "how does your company approach Customer Success?". Understanding the different approaches is key to building the right Customer Success strategy for your company.

Let’s stop calling it an EBR, QBR, or even a BR, let’s just call it what it is… a customer meeting. Let's call it a Solution Review meeting

From here on out I’m going to look at the most common elements of a CSMs variable compensation plan 🎯, give you some pro’s 👍 and con’s 👎