Powering SaaS Growth
Welcome to OtterlySaaS Consulting, providing expert go-to-market consultancy and fractional Customer Success leadership to founders, C-suite, investors, and GTM leaders of start-up SaaS companies in their early and growth stages. Click here to learn more about our range of services and fractional expertise.
HOW WE HELP
Build New CS Teams
Specialising in helping SaaS companies build their first go-to-market post-sale team from the ground up or US HQ companies expanding into Europe for the first time. Together, we will develop strategies and frameworks that lay the foundation for growth. As first boots on the ground we have experience in going from 0-15+ heads by hiring top talent.
Fractional CS
Whether you need immediate or short-term leadership, or assistance in building a new Customer Success motion, we're here to help. Our experienced leader will seamlessly integrate into your team, taking on day-to-day running of the team, driving results aligned to company goals and engaging immediately in customer relationships and commercial processes.
Develop CS Teams
Looking to elevate your Customer Success team? Experienced in providing leadership and coaching to teams that have grown organically and now need development. By offering mentoring, team members are empowered to develop their skills and become stronger practitioners, enhancing their performance and driving success for your company.
Launch New Products
We help companies launch products to market by providing hands-on support every step of the way. From building out product positioning and demonstrating the product, to managing the sales process and supporting newly acquired customers. Capturing valuable product feedback to refine and enhance the offering.
OUR SERVICES
Driving Your SaaS Business Forward
Strategic Guidance
We specialise in strategic business plans tailored to SaaS companies. Starting with a Collaboration Exploration session to understand your challenges and goals, followed by a Discovery Session to refine the scope, leading to a clear proposal. Once agreed, a consultancy agreement sets the foundation for a focused, results-driven partnership.
Tailored Solutions
Every SaaS business is unique, and so are its challenges. Instead of a one-size-fits-all approach, we craft customised strategies, processes, and frameworks aligned with your goals. From customer success to product positioning, our solutions drive real impact and measurable results.
Flexible Engagements
Whether you need focused, tactical advisory support or a longer-term strategic partnership, we tailor our engagement to fit your needs. From short-term guidance to deeper, ongoing collaboration, we work with you to define the right level of support, ensuring maximum value at every stage of your journey.
9
3x
$20m
Experience
17
Years SaaS Start-up Experience
Years in Customer Success Leadership
Times as First CS Hire
ARR Milestones from $0 Start
ABOUT
Meet Your SaaS Consulting Expert
At OtterlySaaS Consulting, we pride ourselves on integrity, expertise, and a passion for helping SaaS businesses grow. Like the playful and resourceful otter 🦦, Russ is engaging, energetic, and adaptable, ready to dive into challenges with optimism and enthusiasm. With a deep love for technology, he helps SaaS innovators navigate a dynamic
market through strategic guidance,
tailored solutions, and unwavering
support. Most importantly, Russ values
meaningful connections, ensuring that
the relationships he builds extend well
beyond the duration of any project.
Russ
TESTIMONIALS
WORKED WITH
GET IN TOUCH
Start Your SaaS Conversation
Reach out to OtterlySaaS Consulting to explore how we can help with Customer Success and GTM consulting, so you can take your product to market faster and make your customers wildly successful. We're here to collaborate and drive your SaaS venture to new heights 🚀
